Octavia Support

Welcome to Octavia Support! We're here to help you get the most out of your text-to-speech experience.

Whether you’re just getting started or need help troubleshooting, you’ll find answers here.

Getting Started

1. Downloading & Installing Octavia

Make sure you have the latest version of iOS installed.
Download Octavia from the App Store.
Open the app and start typing text to convert it into speech!

2. Using Octavia

Type or paste text in the editor.
Tap Listen to generate speech.
Save your favorite entries in your library for quick access later.
Manage your TTS minutes through the purchase screen.

FAQs

Q: How many minutes of TTS do I have?

A: Your remaining minutes are displayed at the top of the app. Each purchase adds 10 minutes (approx. 8,000 characters) to your balance.

Q: Can I restore my purchases?

A: No, once you have made your purchase, it is tied to the local Octavia application.

Q: Can I use Octavia offline?

A: No, you need to be online for operation.

Q: Why can’t I generate audio?

A: Check your remaining minutes. If your balance is too low, you’ll need to purchase more. Also, ensure your device is online and the app has permission to access audio playback.

Q: Is my text private?

A: Yes. Text you enter is stored locally on your device, and audio is generated via OpenAI’s API. Octavia does not share your text with other users.

Troubleshooting

Audio won’t play: Make sure your device isn’t muted and the volume is up. Restart the app if needed.
App crashes or freezes: Close the app completely and reopen. Ensure your iOS version is up to date.
Purchase didn’t go through: Check your Apple ID purchase history. If the problem persists, contact Apple Support for billing issues.

Contact Us

Still need help? Our support team is happy to assist.

Email: jacobwclaessens@gmail.com

We aim to respond to all inquiries within 72 hours.

Feedback & Suggestions

We love hearing from our users! If you have ideas for new features or improvements, please send them to jacobwclaessens@gmail.com.